Refund Policy

Refunds & Returns Policy

Returns

We accept returns in accordance with the terms below. If you wish to return an item, please contact us before sending anything back so we can provide return instructions.

Eligibility for Returns

To be eligible for a return:

  • Items can be returned upto 14 days from purchase date
  • The item must be unused, unworn, and in the same condition as received
  • It must be returned in its original packaging
  • Proof of purchase (order number or receipt) is required

Certain items may be non-returnable for hygiene or safety reasons. Any such exclusions will be clearly stated on the product page.

How to Start a Return

To initiate a return, please contact us at:

Email: info@2bros-mx.com
Subject: “Return Request – Order #[your order number]”

Once your request is approved, we will provide:

  • The return address
  • Instructions on how and where to send your item

Do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect.
  • Shipping costs are non-refundable unless required by law.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, your refund will be issued to the original payment method

Refund Processing Time

  • Refunds are processed within 10 business days after approval
  • Processing times may vary depending on your payment provider or bank

If more than 10 business days have passed since approval and you have not received your refund, please contact us at info@2bros-mx.com.

Exchanges

We do not offer exchanges. We may at our discretion only replace items if they are defective or damaged.
If you would like to request an exchange for the same item, contact us with photos of the issue and your order number.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging

We will resolve the issue promptly with a replacement or refund, as appropriate.

European Union (EU) Customers – 14-Day Right of Withdrawal

If your order is delivered to the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Returned items must:

  • Be unused and in original condition
  • Include original undamaged packaging

Refunds will be processed once the return is received and inspected.

Contact Information

For all return and refund enquiries, contact us at:

Business Name: 2Bros mcs ltd
Email: info@2bros-mx.com
Website: https://2bros-mx.com/